About
Ms. Serra is a seasoned credit card industry executive with more than 20 years in financial services spanning operations, product development, customer engagement, digital transformation and talent management. She served in a variety of executive positions at JPMorgan Chase & Co., including as CEO of Chase Card Services from 2012 to 2016 and Senior Advisor until her retirement in February 2018. Prior to joining JPMorgan Chase in 2006 she was a Managing Director and Head of Private Client Banking Solutions at Merrill Lynch, and earlier a Senior Vice President at American Express and a partner at McKinsey & Company.
Roles
Capital One Financial Corp.
Former Senior Advisor, JPMorgan Chase & Co.; Former Chief Executive Officer, Chase Card Services · Current role
2020–present
JPMorgan Chase & Co.
Chief Executive Officer, Chase Card Services · Later Senior Advisor focusing on strategic growth initiatives from 2016 until retirement in February 2018.
2012 - 2016
Merrill Lynch
Managing Director and Head of Private Client Banking Solutions
—
American Express
Senior Vice President · Led the Small Business Credit Card and Lending businesses.
—
External Roles
Gartner, Inc.
Director
—
Boxed, Inc.
Director and Audit Committee member
—
Director Compensation
FY 2025Fees earned or paid in cash
$200,000
Stock awards
$235,170
All other compensation
$18,100
Total
$453,270
Also at Capital One Financial Corp.
Colleague
Richard D. Fairbank
Chairman and Chief Executive Officer
Colleague
Ime Archibong
Vice President, Product Management and Head of Product at Messenger, Meta Platforms, Inc.
Colleague
Christine Detrick
Former Director, Head of the Americas Financial Services Practice, and Former Senior Advisor, Bain & Company
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