About

Lori Niederst was appointed Chief Personal Lines Officer in June 2026, overseeing Progressive's Personal Lines and Customer Relationship Management organizations. She joined Progressive in 1997 as an analyst in Corporate Finance, served as President of Customer Relationship Management from 2021 to 2026 and as Chief Human Resource Officer for five years, and was previously a Certified Public Accountant; she holds a bachelor's degree from Kent State University and an MBA from Case Western Reserve University.

Roles

Progressive Corp.
Chief Personal Lines Officer · Current role
2026–present
The Progressive Corporation
CRM President
-2026
The Progressive Corporation
President, Customer Relationship Management
2021-2026
The Progressive Corporation
Chief Human Resource Officer
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Also at Progressive Corp.

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